Refund Policy

REFUND POLICY AND CANCELLATIONS SERVICES: The product and/or services referenced herein are sold with a strict no-refund policy. Fees assessed by the Company are non-refundable, and the Company does not provide Fee refunds or credits for partially used or unused subscriptions. If you sign up for a Service subscription but do not access the Service or Platform, you are still responsible for all Fees during the term of your subscription. If the Company chooses at its sole discretion to issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. In the event of a refund or credit, the amount refunded or credited will be determined by Focus Visibility, LLC in its sole discretion. If you have any questions or concerns about this refund policy, please contact us at [email protected].

If you wish to cancel any Company subscription (including subscriptions for services) at any time you must submit a cancellation request to us via our support email address [email protected].

For monthly subscriptions (including subscriptions for services and software), we require at least ten (10) days’ notice of cancellation by email. If you provide such notice less than ten (10) days before the first day of your next subscription month, your credit card may still be charged. You will not be entitled to prorate your last month’s use, nor will you be entitled to any refund for any payments to Focus Visibility, LLC. For annual subscriptions, we also require at least ten (10) days’ notice of cancellation by email. If you provide such notification less than ten (10) days before the first day of your next subscription year, your credit card may still be charged. If you cancel before the end of your year, you will not be entitled to a refund. Focus Visibility, LLC in its sole discretion may charge a cancellation fee equal to the amount the subscription was discounted.